Support

How can we help?

Email support@tipstead.com. We usually reply within one business day (Pacific Time).

Common questions

I got a new phone and can't sign in.

On the sign-in page choose "Lost your device?" and we'll email you a one-time sign-in link. Then add a passkey on the new device from Settings.

How is each person's share calculated?

The shift's card and cash tips form the pool. Roles that worked the shift split it by their share percentage; within a role, people split by hours. Cash someone already kept is subtracted from what they're owed.

I found a mistake in a settled period.

Settled periods stay locked. Open the settled report and add an adjustment (positive or negative) to a later open pay period, with a reason.

How do I invite a manager or employee?

Go to Team, create an invite and send the link, or enter their email and we'll send it. Each link works once and expires in 7 days.

How do I export or delete my data?

Settings → "Download my data" or "Delete account".